How can we help?

Yes, no download needed. Open app.sojiwa.com in your browser.iPhoneIn Safari, tap Share › Add to Home Screen (needed for notifications)No Google PlayChoose Add to Home screen or InstallComputerUse it in the browser, or install it as an app

Tap Create an account, enter your name, email and a password (6+ characters), then the 6-digit code we email you. With Google, no code is needed. Have a friend's referral code? Enter it at sign-up and you both get bonus tokens.

Email and password, Google, or a passkey (fingerprint or face).ManageSettings › Account › Sign-in methodsAdd a passkeySettings › Privacy & security › Passkeys

Tap Forgot password? on the sign-in screen, enter the code we email you, then choose a new password. You'll be signed out on all devices. Signed up with Google? Just tap Continue with Google.

Choose from 13 languages: English, Bahasa Melayu, 简体中文, 繁體中文, Bahasa Indonesia, ไทย, 日本語, Español, Português (Brasil), 한국어, Tiếng Việt, Français, Deutsch. The AI reply language is set separately.App languageSettings › Preferences › App languageAI reply languageProfile › AI advice › AI reply language

Yes, and your password too. Your username can change once every 30 days.Settings › Account › Edit profile

Yes. Choose System, Light or Dark.Settings › Preferences › Appearance

Pick the face closest to how you feel, from Awful to Great, or check in without a mood. Each check-in earns 1 token. Miss a day and your streak restarts, but you keep your tokens.

Ten: Happy, Sad, Anxious, Calm, Tired, Angry, Thoughtful, Excited, Grateful and Stressed.

A title plus up to 1,500 characters, and up to 3 photos of 10 MB each.

One per day, but you can reopen today's entry to add more. If you leave before saving, the draft stays on your device (without photos).

Yes. Open it and tap Edit journal or Delete journal. Deleted entries can't be restored.

As a calendar or a list.Profile › My activity › Journal history

Each new entry comes with a prompt. Tap Use this prompt, or Another prompt for a different one.

On Home, tap Analyse journals. It reads your last 7 days, so write on a few different days first. The app shows how many more you need.

You see the cost and your balance before you confirm. If an analysis fails, your tokens come back automatically.

Yes, Sojiwa asks before your first analysis. Your recent entries, moods and any personal insights then go through OpenRouter (USA) to Anthropic's Claude, with OpenAI as a backup. They're processed outside Malaysia and never used to train AI.Withdraw anytimeSettings › Privacy & security › AI analysis consent

Yes: any of the 13 languages. It doesn't have to match the app language.Profile › AI advice › AI reply language

What the AI noticed, a good thing you may have missed, your mood trend, key themes, small suggestions and a note for you. You can rate or report each one.Past resultsProfile › My activity › AI advice history

Optional: your birthday, MBTI or hobbies help the AI reply more personally.Profile › AI advice › Personal insights

No. It can't diagnose, doesn't replace professional help, and can get things wrong. If an analysis suggests you're having a hard time, it shows you helplines.

A place for your days: a timeline, a page for each day, Memories, and So far, with lifetime counts, a year in pixels coloured by mood, and what lifts you.

Yes. Memory photos and small-win text are your own content, stored so the app can work, like journals and journal photos. They are not shared, are deleted with your account and are included in your data export. Small wins and journal text are never sent to AI. If you share a memory, the image shows only the photos, title, dates and place.

Your small wins live in one jar. After a rough check-in, Sojiwa may offer to open it for you.My Story › So far › Your jar

An optional row when you write a journal entry. Pick a day and a short label (up to 40 characters), and on that day Sojiwa reminds you and shows a card on Home that opens the entry. The reminder notification is generic and carries nothing from your journal.

A cat, a dog, or a legendary friend: dragon, qilin, kancil or unicorn. Legendary pets hatch from an egg after your first check-in or journal. You can change the name, colour and outfit anytime, but not the species.

When you look after yourself: a check-in, a mood, a journal, a breathing exercise and a friend visit each count once a day, and adventures bring coins back. Patting your own pet helps it grow but earns no coins. There's a daily limit, and coins can't be bought or gifted.

The same self-care earns growth points, from baby to teen to adult. Growth never goes backwards.

Do two self-care activities in a day and your pet sets off, returning about 4 hours later with a postcard. Collect 15 Malaysian postcards for a passport to travel abroad.Pet › Postcards

Friends who follow each other are pet friends. Once a day, visit and pat their pet, leave a note or send a gift. Notes and gifts arrive in their Mailbox.

Team up with a pet friend on a 7-day goal, like journaling on 3 days. Reach it together and you both get coins and a postcard of your two pets. No penalty if you don't.Pet › Co-op

Nothing bad. Your pet is never punished and will be happy to see you.

Yes, turn on Post anonymously. In a group, the owner decides whether it's allowed.

Yes, turn on Disable comments when you post.

Six: Thumbs up, Support, Stay strong, Happy, Awesome and Grateful. No like counts to compete over.

Anyone can start a public group. Private groups need an invite link. Use Share group or Invite friends to bring people in.

Open the post, comment or profile and choose Report or Block. Blocked people can't see your posts or follow you, and we review every report.Manage blocksSettings › Privacy & security › Blocked users

Only AI journal analysis. Journaling, check-ins, breathing, the community and your pet are free. Pet coins are separate and can't be bought.

A welcome bonus, 1 per daily check-in, missions and a birthday gift. Invite friends and you both get tokens.Invite friendsProfile › Tokens › Referral programRedeem a codeProfile › Tokens › Redeem code

Small first steps, like your first check-in, each earn a few tokens.Profile › My activity › Missions

No. They have no cash value, can't be transferred, and are lost if you delete your account.

Every token earned, spent or refunded.Profile › Tokens › Token logs

Box (4-4-4-4), relaxing 4-7-8, energising, calming, focus and sleep. Tap Take a breath on Home, and filter by mood if you like.

Yes, during an exercise, or for every exercise at once.Settings › Preferences › Sounds

Yes. Once a day it earns coins and growth points, and counts towards adventures.

Set a 6-digit passcode, add fingerprint or face unlock if you like, and choose when it locks. On Android, screenshots are blocked while it's on.Settings › Privacy & security › Passcode lock

Log out, sign in again and set a new one. A passcode only applies to the device it was set on.

See every signed-in device and sign out one or all of them.Settings › Privacy & security › Signed-in devices

You'll get a PDF and a JSON file, and we'll tell you when it's ready. The link works for 10 minutes, and you can ask once every 24 hours.Settings › Help & support › Request my data

It takes about a minute, and you have 30 days to change your mind. See what gets removed.Settings › Account › Delete account

Turn off Marketing emails. Account emails still arrive.Settings › Notifications › Notifications › Email

Reminders, community, pet, feedback, announcements and rewards. You can turn any type off; important ones, like a finished analysis or account notices, always come through.Settings › Notifications › Notifications

Not yet. They arrive around 8 pm your time, and only a few a day.

They only work when you open Sojiwa from your Home Screen.Add itIn Safari, tap Share › Add to Home ScreenIf you blocked themiPhone Settings › Notifications › Sojiwa

Only token packs, no subscription. On Android you pay through Google Play in your currency. At app.sojiwa.com you pay through Stripe in ringgit, by card, Apple Pay, Google Pay or GrabPay.Profile › Tokens › Buy tokens

They usually arrive straight away. On Android, tap Restore purchases on the Buy tokens page. Still missing after a day? Email [email protected].CheckProfile › Tokens › Purchase history

Google Play purchases follow Google Play's refund policy, so please ask there. Web purchases through Stripe are final, unless you were charged twice or your tokens didn't arrive: email [email protected] with your receipt. Unused tokens aren't refunded when you delete your account. A failed analysis is refunded automatically.